We trust you will be satisfied with your purchase. However, should you decide the merchandise is not satisfactory, our return policy is stated below.
The merchandise may be mailed back to us. Please leave all merchandise tags attached. Also, please note that if you choose to mail the merchandise back, you will be responsible for the postage. We recommend that you insure the package and ship via a traceable method. No refunds are given on shipping and handling charges.
We will exchange your return with new item or issue a refund, at the customer's choice, when each of the following conditions has been met:
The merchandise must be returned within fourteen (14) calendar days of purchase; and
The merchandise must be in its original, unused condition unless there is a manufacturer's defect.
Please follow the below return procedures:
1. Please contact us with your order number. We will send you a RMA for reference.
2. Please send the items in original, unused condition (including all packaging and tags). We will review your request and keep you updated via email.
3. If you need a refund, your money will be returned to the method of payment for that order in three working days.
14 Days Money Back Guarantee and Refund Policy
You can exercise the right to return an order at your cost and opt for refund. You must notify us by email or ticket within 14 days of receiving the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. Your order(s) is/are eligible to a refund excluding delivery cost, subject to below conditions:
- Goods are purchased from our website (www.buyneasy.com)
- Goods must be unopened, in brand new, re-sellable condition (with all original packaging, all accessories and other material(s)).
- Camera: Shutter count has to be less than 30.
- Mobiles & Tablets: Item must be in factory state, and has no scratches.
- Apple products: Device must be unactivated.
- Goods must be returned to our specified address within 14 days after we acknowledge your request.
- Goods are returned with a copy of your receipt/invoice.
- After we acknowledge and confirm your return request, you will be given an address to return the goods. Alternatively, we can arrange courier to pick up the goods from delivery address of your order (unless otherwise specified) and have them returned to us. The freight charge(s) for returning the goods to us will be borne by you.
- Upon confirmation, we will send you the refund excluding delivery cost.
- BUYnEASY Reserves the right to accept or reject any money back requests, and the rights of final decision for dispute cases.